Your cart is empty Continue Shopping
Questions We Get Asked All the Time.
Everything you need to know about our products, delivery, payments and after-sales support is answered. If your question is not covered here, our team is one WhatsApp message away.
Products
Do your cabinet handles and knobs rust or tarnish over time?
Our handles and knobs are manufactured from solid aluminium, solid brass, or high-grade zinc alloy with permanent protective finishes including PVD coating and high-performance lacquer. These materials are specifically selected for their resistance to rust, corrosion and tarnishing even in humid Nigerian environments such as kitchens and bathrooms. With standard care they will maintain their appearance for many years.
How durable are your drawer runners and slides?
Our drawer runners are tested to withstand between 20,000 and 50,000 opening and closing cycles depending on the model. They are manufactured from cold-rolled steel with corrosion-resistant finishes and load capacities ranging from 20kg to 40kg per pair. They are built for daily professional and residential use and are designed to perform reliably over many years of consistent use.
Are your wardrobe hanging rails and accessories strong enough for heavy garments?
Yes. Our pull-down clothes hangers support a maximum load of 12kg and our wardrobe rails are constructed from solid aluminium with an excellent strength-to-weight ratio. They are designed to hold suits, coats, dresses and multiple garments comfortably and reliably over long-term use.
What is the difference between your standard cabinet hinges and your anti-rust stainless steel hinges?
Our standard 3D cabinet hinges are manufactured from cold-rolled steel with a nickel-plated finish, making them suitable for most residential and commercial applications. Our anti-rust stainless steel hinges are manufactured from high-grade stainless steel specifically designed for environments with high humidity, moisture exposure, or coastal conditions. If your project involves a kitchen, bathroom, or coastal property, we recommend the stainless steel variant for maximum longevity.
What are GOLA profiles and how do they work?
GOLA profiles are aluminium extrusions that serve a dual purpose. They replace traditional cabinet handles by providing a recessed finger grip along the edge of cabinet doors and drawers, creating a clean handleless look. At the same time, they feature an integrated slot that accommodates a 5mm LED strip for built-in lighting. They are available in C-shape, L-shape, wall unit, and vertical configurations to suit different cabinet types and are a popular choice for modern handleless kitchen designs.
Can your LED lighting products be used in kitchens and bathrooms?
Yes. Our LED strips, profiles, and sensor accessories are designed for use in furniture and cabinetry including kitchen and bathroom applications. They operate on low-voltage 12V or 24V DC systems, making them safe for use in these environments. For specific IP ratings and moisture resistance information on any individual product, please contact our team directly on WhatsApp.
What is the warranty on your lighting accessories?
Our LED lighting products are sourced from reputable global manufacturers and are built for long-term performance. Warranty terms vary by product type. Please contact our team via WhatsApp with the specific product you are enquiring about and we will provide the relevant warranty information promptly.
Do your glass door profiles work with all glass thicknesses?
Our aluminium glass door profiles are designed to accommodate standard 5mm glass panels. For specific glass thickness compatibility on any profile in our range, we recommend contacting our team before placing your order so we can confirm the right fit for your project.
Can I order products in custom sizes or finishes not listed on the website?
Our products are available in the sizes and finishes listed in our catalogue. For custom requirements or large-scale project specifications that fall outside our standard range, please reach out to our team on WhatsApp and we will do our best to source what you need or recommend the closest suitable alternative.
Are your products suitable for commercial and high-traffic applications?
Yes. The majority of our product range is suitable for both residential and commercial use. Our cabinet hinges are tested to 50,000 cycles, our drawer runners are load-rated for professional use, and our handles and profiles are manufactured from commercial-grade materials. For specific commercial project requirements, please contact our team for tailored product recommendations.
Delivery Questions
How fast do you deliver within Lagos?
Orders placed within Lagos are processed and delivered within 2 to 24 hours depending on your location within the city and the time your order is placed. We understand that project timelines are critical and we prioritise getting your hardware to you as quickly as possible.
Do you deliver outside Lagos?
Yes. We deliver to all 36 states across Nigeria. Orders outside Lagos are typically delivered within 2 to 7 business days depending on your location and the logistics partner serving your area.
How are shipping fees calculated?
Shipping fees are calculated based on the weight of your order. Because shipping costs vary by location and order weight, we confirm delivery fees directly with each customer via WhatsApp before dispatch. This ensures full transparency and no surprises at checkout.
How do I track my order after it has been dispatched?
Once your order has been dispatched, our team will provide you with delivery updates directly via WhatsApp. You can also reach out to us at any point during the delivery process and we will give you a real-time update on the status of your order.
Do you offer same-day delivery?
For orders within Lagos placed before a certain cutoff time, same-day delivery is available. Please contact our team on WhatsApp to confirm same-day availability for your specific location and order before placing your purchase.
Can I pick up my order directly from your store?
Yes. If you are based in Lagos and prefer to collect your order in person, please contact our team on WhatsApp to arrange a collection time. Our team will confirm availability and have your order ready for you.
Payment Questions
What payment methods do you accept?
We accept two payment methods. Paystack handles all card and digital wallet payments securely at checkout. We also accept direct bank transfer to our Providus Bank account. Our account details are as follows. Account Name: Uno Hardware. Account Number: 5400422702. Bank: Providus Bank.
Is it safe to pay on your website?
Yes. All card payments are processed through Paystack, one of Nigeria's most trusted and secure payment gateways. Your card details and personal information are fully encrypted and protected throughout every transaction.
Do I need to send proof of payment after a bank transfer?
Yes. After completing a bank transfer, please send your proof of payment to our team via WhatsApp at +2349077268175. This allows us to confirm your payment quickly and begin processing your order without delay.
Can I pay on delivery?
We do not currently offer a pay-on-delivery option. All orders must be paid in full before dispatch. This applies to both Lagos and nationwide deliveries.
Do you offer instalment payment options?
We do not currently offer instalment payment plans on standard orders. For large bulk orders or commercial project requirements, please contact our team on WhatsApp to discuss available options.
Returns and Refund Questions
What is your return policy?
Returns must be initiated within 24 hours of receiving your order. The item must be unused, in its original condition, and returned with all original packaging and wrapping intact. Items that have been used, damaged, or returned without their original packaging are not eligible for a return or refund.
How do I initiate a return?
To begin a return, contact our customer service team via WhatsApp or email at Info@unohardware.com with your order number and the reason for your return. Our team will provide you with instructions on how to send the product back and confirm the next steps.
How long does a refund take to process?
Once we receive and inspect the returned item, we will process your refund to your original payment method. Please allow a few business days for the refund to reflect, depending on your bank or payment provider.
Who covers the cost of return shipping?
Return shipping costs are the responsibility of the customer except in cases where the product is defective or the wrong item was delivered. In those situations, Uno Hardware will cover the cost of the return shipment in full.
What items cannot be returned?
Products that have been used, installed, or removed from their original packaging are not eligible for return. Products returned after the 24-hour return window has passed will also not be accepted. If you are unsure whether your item qualifies for a return, please contact our team before sending anything back.
After-Sales Support
Do you provide installation guidance for your products?
Yes. Our team is available to provide installation guidance for all products in our catalogue. For complex installations such as GOLA profiles, glass door systems, tandem drawer boxes, and LED lighting setups, we recommend reaching out to our team on WhatsApp before you begin. We will walk you through the process or recommend a qualified installer if needed.
What should I do if a product develops a fault after installation?
If a product develops a fault after installation, please contact our team on WhatsApp with your order details, a description of the issue, and clear photographs of the product. Our team will assess the situation and advise on the appropriate resolution as quickly as possible.
Can I get technical advice before placing my order?
Absolutely. Our free product consultation service is available to all customers before purchase. Simply reach out to our team on WhatsApp, tell us about your project, and we will recommend the right products, quantities, and finishes for your specific needs. There is no obligation to purchase and no charge for the advice.
Do your cabinet handles and knobs rust or tarnish over time?
Our handles and knobs are manufactured from solid aluminium, solid brass, or high-grade zinc alloy with permanent protective finishes including PVD coating and high-performance lacquer. These materials are specifically selected for their resistance to rust, corrosion and tarnishing even in humid Nigerian environments such as kitchens and bathrooms. With standard care they will maintain their appearance for many years.
How durable are your drawer runners and slides?
Our drawer runners are tested to withstand between 20,000 and 50,000 opening and closing cycles depending on the model. They are manufactured from cold-rolled steel with corrosion-resistant finishes and load capacities ranging from 20kg to 40kg per pair. They are built for daily professional and residential use and are designed to perform reliably over many years of consistent use.
Are your wardrobe hanging rails and accessories strong enough for heavy garments?
Yes. Our pull-down clothes hangers support a maximum load of 12kg and our wardrobe rails are constructed from solid aluminium with an excellent strength-to-weight ratio. They are designed to hold suits, coats, dresses and multiple garments comfortably and reliably over long-term use.
What is the difference between your standard cabinet hinges and your anti-rust stainless steel hinges?
Our standard 3D cabinet hinges are manufactured from cold-rolled steel with a nickel-plated finish, making them suitable for most residential and commercial applications. Our anti-rust stainless steel hinges are manufactured from high-grade stainless steel specifically designed for environments with high humidity, moisture exposure, or coastal conditions. If your project involves a kitchen, bathroom, or coastal property, we recommend the stainless steel variant for maximum longevity.
What are GOLA profiles and how do they work?
GOLA profiles are aluminium extrusions that serve a dual purpose. They replace traditional cabinet handles by providing a recessed finger grip along the edge of cabinet doors and drawers, creating a clean handleless look. At the same time, they feature an integrated slot that accommodates a 5mm LED strip for built-in lighting. They are available in C-shape, L-shape, wall unit, and vertical configurations to suit different cabinet types and are a popular choice for modern handleless kitchen designs.
Can your LED lighting products be used in kitchens and bathrooms?
Yes. Our LED strips, profiles, and sensor accessories are designed for use in furniture and cabinetry including kitchen and bathroom applications. They operate on low-voltage 12V or 24V DC systems, making them safe for use in these environments. For specific IP ratings and moisture resistance information on any individual product, please contact our team directly on WhatsApp.
What is the warranty on your lighting accessories?
Our LED lighting products are sourced from reputable global manufacturers and are built for long-term performance. Warranty terms vary by product type. Please contact our team via WhatsApp with the specific product you are enquiring about and we will provide the relevant warranty information promptly.
Do your glass door profiles work with all glass thicknesses?
Our aluminium glass door profiles are designed to accommodate standard 5mm glass panels. For specific glass thickness compatibility on any profile in our range, we recommend contacting our team before placing your order so we can confirm the right fit for your project.
Can I order products in custom sizes or finishes not listed on the website?
Our products are available in the sizes and finishes listed in our catalogue. For custom requirements or large-scale project specifications that fall outside our standard range, please reach out to our team on WhatsApp and we will do our best to source what you need or recommend the closest suitable alternative.
Are your products suitable for commercial and high-traffic applications?
Yes. The majority of our product range is suitable for both residential and commercial use. Our cabinet hinges are tested to 50,000 cycles, our drawer runners are load-rated for professional use, and our handles and profiles are manufactured from commercial-grade materials. For specific commercial project requirements, please contact our team for tailored product recommendations.
How fast do you deliver within Lagos?
Orders placed within Lagos are processed and delivered within 2 to 24 hours depending on your location within the city and the time your order is placed. We understand that project timelines are critical and we prioritise getting your hardware to you as quickly as possible.
Do you deliver outside Lagos?
Yes. We deliver to all 36 states across Nigeria. Orders outside Lagos are typically delivered within 2 to 7 business days depending on your location and the logistics partner serving your area.
How are shipping fees calculated?
Shipping fees are calculated based on the weight of your order. Because shipping costs vary by location and order weight, we confirm delivery fees directly with each customer via WhatsApp before dispatch. This ensures full transparency and no surprises at checkout.
How do I track my order after it has been dispatched?
Once your order has been dispatched, our team will provide you with delivery updates directly via WhatsApp. You can also reach out to us at any point during the delivery process and we will give you a real-time update on the status of your order.
Do you offer same-day delivery?
For orders within Lagos placed before a certain cutoff time, same-day delivery is available. Please contact our team on WhatsApp to confirm same-day availability for your specific location and order before placing your purchase.
Can I pick up my order directly from your store?
Yes. If you are based in Lagos and prefer to collect your order in person, please contact our team on WhatsApp to arrange a collection time. Our team will confirm availability and have your order ready for you.
What payment methods do you accept?
We accept two payment methods. Paystack handles all card and digital wallet payments securely at checkout. We also accept direct bank transfer to our Providus Bank account. Our account details are as follows. Account Name: Uno Hardware. Account Number: 5400422702. Bank: Providus Bank.
Is it safe to pay on your website?
Yes. All card payments are processed through Paystack, one of Nigeria's most trusted and secure payment gateways. Your card details and personal information are fully encrypted and protected throughout every transaction.
Do I need to send proof of payment after a bank transfer?
Yes. After completing a bank transfer, please send your proof of payment to our team via WhatsApp at +2349077268175. This allows us to confirm your payment quickly and begin processing your order without delay.
Can I pay on delivery?
We do not currently offer a pay-on-delivery option. All orders must be paid in full before dispatch. This applies to both Lagos and nationwide deliveries.
Do you offer instalment payment options?
We do not currently offer instalment payment plans on standard orders. For large bulk orders or commercial project requirements, please contact our team on WhatsApp to discuss available options.
What is your return policy?
Returns must be initiated within 24 hours of receiving your order. The item must be unused, in its original condition, and returned with all original packaging and wrapping intact. Items that have been used, damaged, or returned without their original packaging are not eligible for a return or refund.
How do I initiate a return?
To begin a return, contact our customer service team via WhatsApp or email at Info@unohardware.com with your order number and the reason for your return. Our team will provide you with instructions on how to send the product back and confirm the next steps.
How long does a refund take to process?
Once we receive and inspect the returned item, we will process your refund to your original payment method. Please allow a few business days for the refund to reflect, depending on your bank or payment provider.
Who covers the cost of return shipping?
Return shipping costs are the responsibility of the customer except in cases where the product is defective or the wrong item was delivered. In those situations, Uno Hardware will cover the cost of the return shipment in full.
What items cannot be returned?
Products that have been used, installed, or removed from their original packaging are not eligible for return. Products returned after the 24-hour return window has passed will also not be accepted. If you are unsure whether your item qualifies for a return, please contact our team before sending anything back.
Do you provide installation guidance for your products?
Yes. Our team is available to provide installation guidance for all products in our catalogue. For complex installations such as GOLA profiles, glass door systems, tandem drawer boxes, and LED lighting setups, we recommend reaching out to our team on WhatsApp before you begin. We will walk you through the process or recommend a qualified installer if needed.
What should I do if a product develops a fault after installation?
If a product develops a fault after installation, please contact our team on WhatsApp with your order details, a description of the issue, and clear photographs of the product. Our team will assess the situation and advise on the appropriate resolution as quickly as possible.
Can I get technical advice before placing my order?
Absolutely. Our free product consultation service is available to all customers before purchase. Simply reach out to our team on WhatsApp, tell us about your project, and we will recommend the right products, quantities, and finishes for your specific needs. There is no obligation to purchase and no charge for the advice.
Still have a question?
Our Team Is One Message Away. If your question was not answered here, our team is ready to help. Reach out on WhatsApp, and a knowledgeable member of our team will respond within minutes.
Still have a question?
Our Team Is One Message Away. If your question was not answered here, our team is ready to help. Reach out on WhatsApp, and a knowledgeable member of our team will respond within minutes.